Frequently Asked Questions

Completing a reference check

Completing a reference check

If you have a driving licence, you may upload this together with a birth certificate.

You may upload a UK immigration status document or a certificate of naturalisation which we will cross-reference against the other documents you submit.

If you are a EU/EEA, Australia, Canada, Japan, New Zealand, Singapore, South Korea, USA or a British National Overseas passport holder you can provide:

A copy of your passport and your right to rent share code or proof of travel to the UK (e.g. flights with your name and date).

Citizens of other countries:

  • Passport or National ID card and one of the following documents is accepted:

  • Right to rent share code

  • In-date copy of your visa document or vignette/stamp

  • Your Unique Application Number for visa if you have an ongoing application

Our helpful blog about right-to-rent checks will tell you more about this UK Government policy.

Please upload a marriage certificate or other document showing that your name has changed.

You can generate a right to rent sharecode by going to https://www.gov.uk/prove-right-to-rent

You’ll need your date of birth and details of one of the following:

  • your biometric residence permit

  • your biometric residence card

  • your passport or national identity card

We will use this data to verify your address and assess your previous rental performance by obtaining a reference from your landlord/property manager.

Enter the addresses where you resided during the previous three years, including the accurate dates when you were residing there.

Additionally, enter the contact details for your current landlord and we will get in touch with them to receive a reference regarding your tenancy.

You may upload a copy of one of the following documents dated from the past three months: a tenancy agreement, utility bill, phone bill, council tax bill, bank statement, insurance contract or payslip.
Please also enter the contact details for your current landlord and we will get in touch with them to receive a reference regarding your tenancy.

You can provide proof of address for your previous address if you have not been at your current address for more than 3 months. Otherwise, if you are living with family, or an informal arrangement, we are able to review other documents on a case-by-case basis.

Yes, please enter your full past three years’ residential history, including any foreign addresses.

If you are currently renting abroad, you may upload a copy of the following documents dated within the past three months as proof of your current address: a tenancy agreement, utility bill, phone bill, council tax bill, bank statement, or insurance contract.


Enter your landlord's contact details no matter where they are based - we will get in touch with them to receive their reference regarding your tenancy.

Yes, please enter your family’s home address if you have lived there during the past three years.

In order to perform an assessment of your ability to afford the desired property.

Subject to your individual agencies' affordability criteria, our general affordability rule is that if your yearly salary or self-employed income is at least 30x as much as the monthly price of your rent, we will confirm your affordability.

If you will be referencing savings, we will ask that you have 36x the monthly price of the rent in savings. Please upload bank statements from the past three months to demonstrate this. Please note, this calculation may vary and not all agencies will accept savings as income.

Certain estate agents and landlords may require proof of your source of income even if you are making a payment in advance.

Please upload an employment contract to your application.

We will require 6 months of bank statements or an open banking connection demonstrating continuous income.

You may upload a signed letter proving that the relevant organisation is willing to cover the costs of your rent in the UK.

Please also list the contact details of the relevant individuals so that we may contact them for confirmation of their sponsorship.

Connecting your personal bank account via Open Banking is the quickest and most secure way of verifying self-employment. Alternatively, you can provide 6 months of your personal bank statements or your latest SA100 tax return.

Please connect via Open Banking or provide digital PDF bank statements for the previous three months which evidence your pension payments.

You may upload an official document confirming your regular receipt of state benefits.

Yes, we will take these into account provided that the receipt of these payments has been confirmed by your employer.

Yes, please upload a letter or income statement from the relevant authority dated from the past three months to show receipt of these payments.

Please upload three months of statements from a savings account, showing a consistent level of savings across the period. If the amount of savings is irregular, we may ask for additional documents as proof of savings.

We suggest that you upload documents demonstrating all sources of income, to increase your likelihood of being able to secure your desired property.

Providing an employment or rental reference

Your Landlord and letting agent require a reference from your employer before commencing tenancy to validate the details of your employment and ensure you are able to afford the property.

Your Landlord and letting agent require a reference from your previous Landlord to assess your previous rental performance

Letting Agents and Landlords

We take the issue of data privacy with appropriate care, and only share information regarding the tenants with the individuals the tenant has consented to, for example, other parties to the tenancy agreement. In order to confirm a tenant or guarantor’s income or residence, we may contact the individuals the tenant has specified to obtain the relevant confirmations. Please check our Terms of Use and Privacy Policy for further details.

In some instances agencies will accept payment in advance and possibly bypass income checks, however this does vary from agency to agency.

We obtain income, residence and identity documents for guarantors in the same way as for tenants. We assess their income at a higher rate than tenants, however.

We typically use the financial and insurance industry standards to determine whether a tenant earns a sufficient amount of money to meet rent payments. We also perform a more in-depth assessment for certain categories of payment. The minimum requirement is that tenants earn 30 times the monthly rent price per year, or hold 32 times the monthly rent in a savings account, or have a guarantor who is able to guarantee 42 times the monthly rent. Please note, affordability rates vary from agency to agency.

We are normally able to complete references within 24 hours of receipt of all references and correct documentation.

An Open Banking connection or three months of recent bank statements, or if a position has recently started we may be able to use an employment contract. Our system then gets in touch with either an HR, payroll or line manager, to corroborate the information provided by the tenant. In addition, we corroborate information provided with online databases.

We get in touch with tenants via custom messages, email, text message and over the phone. If the details we have are incorrect, we may get in touch with the tenants flatmates or family to obtain up-to-date contact details.

Yes, you will be able to access the documents we reference for each applicant and guarantor, as well as our final report, within the applicant's card in your CRM, subject to privacy and data protection laws. You must not however share these with any third parties, including the landlord for the property, without the tenant's express consent.

In your Homeppl Customer Relationship Management (CRM) tool, you will be asked to enter the contact details of your prospective tenant. When you have entered these and other relevant information relating to the tenancy, our adaptive automated system will begin to communicate with the tenants to guide them through the referencing process.

Homeppl Guarantid

A Guarantor is a person who is legally responsible if you default on your rent or damage the property.

Homeppl is a data validation company. We specialise in data gathering, validation, and risk assessment on individuals from all over the world. Since 2017, we validated 100,000+ people from 80+ countries.

You do not have to pay 6 to 12 months rent in advance. Subject to a validation check, we can help you pay rent monthly and be your UK Guarantor!

We can help you if you are

(a) a Student, undergraduate or postgraduate;

(b) New to Country / without credit history, with sufficient financial resources;

(c) employed, earning at least 22x the monthly rent

We are still international tenants ourselves! We worked hard on creating a unique data validation tool that allows equality of opportunity to great tenants, like yourself.

To be eligible, we need to validate your identity, rental record, and financial abilities. Learn more about the Homeppl checks on homeppl.com.

We work hard to offer the lowest possible fees. To act as your UK Guarantor, we charge 5.8% of the annual rent, i.e. a fee equivalent to one month share of rent. So, if your annual rent is £6,000, we would charge £348. We allow up to two instalments.

A Co-Signer is someone you know who will co-sign the agreement between us. We would need to validate your Co-Signer and test their credit card details before approving them. They do not have to reside in the UK.

Your Co-Signer will need to provide us with a copy of a valid Passport, proof of address dated within the last three months, and valid credit card details.

Your legal obligations under your tenancy agreement remain the same with or without Homeppl. Defaulting on the rent will lead to charging your credit card for any amount paid by Homeppl to your Landlord, legal actions and the start of an eviction process, and reporting to credit agencies.

Your legal obligations under your tenancy agreement remain the same with or without Homeppl. Defaulting on the rent will lead to charging your credit card for any amount paid by Homeppl to your Landlord, legal actions and the start of an eviction process, and reporting to credit agencies.

Once you choose Homeppl Guarantors, we would need to:

  • Inform your letting agency or landlord,

  • Complete your validation,

  • Validate your Co-Signer,

  • Sign the Agreement,

  • Accept your payment

We know you may have more 
questions for us!

If you do not see your question here,
 you can reach out to our customer support team.